@article {495,
	title = {Experiments for the design of a help desk system for the EHRI project - an Information Retrieval approach},
	journal = {DARIAH-DE Working Papers},
	volume = {5},
	year = {2014},
	url = {http://nbn-resolving.de/urn:nbn:de:gbv:7-dariah-2014-3-2 },
	author = {Rodriguez, Kepa J.}
}
