@article {495, title = {Experiments for the design of a help desk system for the EHRI project - an Information Retrieval approach}, journal = {DARIAH-DE Working Papers}, volume = {5}, year = {2014}, url = {http://nbn-resolving.de/urn:nbn:de:gbv:7-dariah-2014-3-2 }, author = {Rodriguez, Kepa J.} }